Can I request a refund after April 30?
The refund window will end as of April 30, 2021. For logistical and audit-related reasons, we cannot extend the refund window indefinitely.
Can I choose new dates if I transfer to 2022? Or keep the same ones?
Pick-3 holders can request their dates once the 2022 lineup is announced.
Can I request a partial refund of my order?
At this date, orders must be transferred or refunded in full.
Depending on your order you may be eligible for a partial refund. A partial refund will only occur as an auto-refund if your order contains ticket types that fall into both categories- Rage Against the Machine tickets and non-Rage Against the Machine tickets.
Ticket Types That Include Rage Against The Machine:
- Full Festival Passport
- Day Ticket (July 17)
- VIP Day Ticket (July 17)
- Pick 3 Pass with July 17 date selected
If your order DOES NOT include any Rage Against the Machine tickets, the entire order will be automatically refunded.
Ticket Types That Will be Automatically Refunded:
- Coors Light Party Central
- Eco-Friendly Bamboo Wristband or Lanyard
- Day Ticket for July 8, 9, 10, 11, 12, 13, 14, 15, 16, 18
- Metropolitain VIP for July 8, 9, 10, 11, 12, 13, 14, 15, 16, 18
- Offsite Parking Passes
- Pick 3 Pass without July 17 included
- Pick 5 Passes
- Gift Cards
- Kickoff Weekend
I am having issues accessing my account/order:
Please contact Front Gate Tickets for questions regarding your account - more info is here.
Will I receive a refund on shipping and handling?
I have a U19 or U25 pass but I will age out of that category before the 2022 festival.
Anyone who purchased a youth passport in 2020 and do not request a refund before April 30th, 2021, will receive a non-transferable wristband which will be valid for the 2022 event.
How long will it take to receive my refund?Refunds will begin processing after the refund window has ended on April 30, 2021. We'll do our best to expedite this process. We expect all refunds to be processed within 6 weeks.
What if the card I used to make the purchase has expired?
If the original card used for purchase has expired or been updated, the refund should still be processed to the account with no action required.
I've changed my mind and would like to edit my request.
You can change your request to transfer or refund tickets by logging into your account and selecting "Cancel Request." From there, please select "Transfer To 2022" or "Request Refund." Note that the window for changes will end on April 30.
I received complimentary tickets for the 2020 event, how do I transfer those to 2022?
Please contact us at email@example.com with your activation code(s) located on the back of each pass and we'll check the status of your order. CHEO Dream Of A Lifetime passes will auto-transfer to 2022 - please retain your pass for that event.
Who's performing at the festival in 2022?
Rage Against The Machine and Run The Jewels are currently the only bands confirmed for 2022. They will be playing Friday, July 15.
I would like to purchase advance tickets for 2022. How do I do that?Please visit https://bf22.frontgatetickets.com to purchase advance tickets.
What if I decide to keep my ticket now and no longer feel comfortable attending in summer 2022 due to Covid related health or safety concerns?
Please note that this refund window (April 8-30, 2021) will be your only guaranteed opportunity for a refund.
I did not receive an email with refund information. What do I do?
An email, ‘RBC Bluesfest 2021: Order Update Instructions’ was sent to all purchasers by Front Gate Tickets. Check your spam or junk folder in the event that this message is not visible in your inbox.
*Multiple email accounts? Emails will be sent only to the email account you registered with for Front Gate Tickets purchases.
Additional Front Gate Tickets account questions? How will I receive my refund payment?Please visit Front Gate Tickets customer support page here for additional information regarding your account.
If my purchase doesn’t include a Rage Against the Machine ticket but I want to transfer it to 2022 anyway can I?
No, you will not have that option. Your ticket is going to be automatically refunded. We hope to announce the 2022 lineup in the coming months and will provide purchase details at that time.