Bought tickets and now you're experiencing one of the following situations?
- I did not receive my email receipt.
- My credit card charge does not appear.
- My credit card charge appears more than once.
- The amount charged is more than expected.
- I received an email indicating my order was cancelled.
Please take a look at the commonly-asked questions from our ticketing partner, Front Gate Tickets.
Front Gate Tickets: support.frontgatetickets.com
Monday - Sunday, 10 AM-10 PM Eastern Time
Your internet security is important to us. We want to remind you not to share sensitive data such as credit card or debit information, banking information, or other sensitive information over email.
Please include in your email:
-The name of your event and city in the subject line
-Your 8-digit Order ID
-The last 4 digits of the card used to purchase
-The telephone number listed on your order
-A brief summary of how we can assist you
If you're looking for general information on our festival, please check out our contact options here: https://ottawabluesfest.zendesk.com/hc/en-us/articles/360012984874-Contact-Us