RBC Bluesfest Help Centre

CityFolk 2019 - FAQs

Print Friendly and PDF

e4b8277a-c242-4b72-ad2f-93fbcd212ad0.png

tl;dr? Our "Know Before You Go" page has the basics here.

Who's playing this year?

Click for Accessibility-Formatted Schedule (CityFolk)

Click for Accessibility-Formatted Schedule (Marvest)

Learn about our FREE Marvest festival here.

Where is the festival?

CityFolk is a general admission (GA) outdoor event held at Lansdowne Park in Ottawa, Ontario. Directions to Lansdowne Park.

What is the festival atmosphere like?

There’s more to CityFolk than music! We have vendors of all types, local craft beer, commemorative merchandise, promotions and contests, greening initiatives AND Marvest – a free event that collaborates with businesses in the Glebe to spotlight local talent in unconventional venues.

How can I volunteer?

Volunteer-specific FAQs are here. Our online volunteer registration is open on a first-come, first-served basis until September 10th @ 11:59PM here: https://cityfolkfestival.com/volunteer/volunteer-job-descriptions/

How do I buy tickets?

Visit cf19.frontgatetickets.com to purchase.

You can choose among the following delivery options:

  • OBF PrintPass - you will be emailed a ticket which can be printed
  • Mobile Delivery - you will be emailed a ticket which can be saved to your phone
  • International Will Call - orders can be picked up at the festival box office.

CityFolk Ticket Outlets: Both Compact Music locations on Bank Street are now selling Adult Full Festival and Single Day passes. Outlets accept debit/credit only. 

Buy Onsite: Visit the CityFolk Box Office tent located just outside the Aberdeen Pavilion near the Main Gate. The Box Office tent will be open on all festival days and on Sept. 11. Hours of operation are:

Sept 11 -  12P-5P
Sept 12  - 2P-10P
Sept 13 -  4P-10P
Sept 14 & 15 -  3P-10P

Check out its new location below via our CityFolk site map.

Gates:

The festival entrance is located inside the west side doors of the Aberdeen Pavilion. Gates open at 5 PM on weekdays and 3 PM on the weekend. Arrive early and often!

IMPORTANT→ Please remember to scan out whenever you leave the festival site. 

Are children permitted at the festival?

Yes! Children who are 9 and under do not need a ticket when accompanied by a parent who has valid accreditation to the festival (ticket, pass, etc.). We have a kid-friendly BSOMA KidZone in the park with fun activities during the weekend afternoons. (No unattended children please - enjoy family time with your wee ones!)

Please bear in mind the festival can be a loud and crowded atmosphere, so we recommend bringing earplugs and planning a meeting spot in advance in case of separation. Parental discretion is advised for some programming – please ensure you are familiar with the acts scheduled to play.

Accessibility Information

Accessibility: Patrons with a disability who require an attendant can bring one attendant to the festival at no extra cost. The patron (with a paid ticket) and attendant can obtain the accessibility pass at the festival gate.

The Ogilvie Subaru VIP Zone is not wheelchair friendly due to reserved seating layout. We recommend patrons in a wheelchair purchase GA and use the separate viewing platform or accessibility area that is specifically designated for wheelchairs. Please read our Accessibility Policy for more information.

 

Transportation:

You can walk, bike, bus, or drive to the festival! Your transportation options are listed on our Directions page. OC Transpo service is FREE to and from the festival. Show your purchased CityFolk 2019 ticket to board transit from 3 hours before gates open and 3 hours after the final performance on the City Stage ends.

OC Transpo has service on the 6 Greenboro / Rockcliffe and 7 Carleton / St-Laurent routes during event hours. Both routes pick up and drop off passengers on Bank St.

Seating:

The festival is not inside TD Place (the stadium) but behind it in the Great Lawn. There is no seating provided in general admission. Patrons may bring collapsible lawn chairs to use in the designated lawn chair section located on the north side of the hill only. If you are bringing a lawn chair:
- Share your space. Fold chairs when not in use.
- Please don’t block paths or entrances.

Note – there are no lawn chairs allowed inside the RavenLaw Stage due to space limitations. Thanks for your cooperation!

RavenLaw Stage inside the Aberdeen Building has limited capacity. If you plan to see a certain show at RavenLaw, be sure to get there early for your best chance at securing a spot. Space will be available on a first-come, first-served basis.

Weather:

This is an outdoor event, rain or shine. If significant weather delays are anticipated, we’ll let you know through announcements on our social media and at the festival.

Merchandise:

Band and festival merchandise will be available to purchase at the Merch Booth located inside Aberdeen Pavilion, next to Main Gates. Bring cash, debit or credit. Band merchandise will also be available to purchase at our 2nd Merch Tent (new for 2019), located just outside of the Aberdeen Pavilion.

Beverages:

Here’s an opportunity to wet your whistle with a variety of craft beverages! Stop by inside the Aberdeen Pavilion and try something new or get reacquainted with your favourite. Check out the selections available at the Mill Street Craft Beverage House. Our beverage menu is attached to the bottom of this article as well. Non-alcoholic beverages will also be available. No homebrew allowed! Remember that only empty or sealed (non-glass) beverage bottles are allowed through the gates.

Site Services:

Amenities to make your life easier! Locations will be indicated on our site map.
- Refillable water stations so you can keep hydrated.
- ATMs.
- First Aid Tent – don’t hesitate to visit or ask for help if you need it.
- Info Booth and Accessibility Team – these cheerful faces can answer your questions and provide accessibility assistance.
- Portable Toilets and Handwashing Stations – self-explanatory, really.

Site Map:

Site_Map_2019.jpg

Smoking:

The festival grounds are a non-smoking area.

Parking:

You can pre-purchase parking by day for the TD Place lot, conveniently located underground at Lansdowne Park. Visit TDPlace.ca to buy!

What To Bring:

Security will be conducting bag checks at the gates and walking the grounds to foster a safe environment. If you require their assistance, absolutely do not hesitate to let them know.

YES Portable/collapsible chairs
YES Cell phones
YES Soft-sided coolers; snacks
YES Blankets and beach towels, sunscreen, hoodies or rain ponchos
YES Empty refillable drink containers/Factory sealed non-glass beverage bottles
YES Small backpacks, bags, and purses. Small = no larger than 12" x 12" x 6". Diaper bags and bags specifically required for medical purposes will be allowed.
ALL BAGS WILL BE SEARCHED.
YES Personal cameras without removable lenses
YES Binoculars
YES Umbrellas (small handheld ones – no patio, golf, or beach umbrellas please)
YES Baby strollers (for your kids)
YES Prescribed medication in original packaging

Don’t Bring These:

Items on the list below WILL be confiscated.
NO Weapons, Colours, or Contraband
NO Bicycles inside festival grounds. Valet bike parking is available onsite.
NO Skateboards, roller blades, scooters, carts or personalized motorized vehicles (except wheelchairs)
NO Illegal substances or drug paraphernalia
NO Liquids EXCEPT sealed water bottles
NO Pets. Service dogs are permitted.
NO Hard-sided coolers
NO Glass containers
NO Unauthorized vending permitted
NO Audio recording devices, video equipment, or cameras with a removable lens. Point and shoot cameras and cell phone cameras are fine.
NO Drones, UAV or remote-controlled ‘toys’
NO Fireworks
NO Beach balls, soccer balls, baseballs, footballs, etc.
NO Squirt guns or water toys
NO Tents
NO Megaphones
NO Non-collapsible Chairs

Festival Contact Information:

info@cityfolkfestival.com is the best way to reach us with other questions. We highly recommend that you email us. You can also send us a DM through Facebook/Twitter. We love all your comments, so please keep ‘em coming!

Festival Policies

Ticket Donation Requests

What is the Ogilvie Subaru VIP Zone?

This area is a mid-field lounge with platform seating, private bar/facilities, and VIP section attendants. Here’s a pictorial map (not to scale) of the section:

Cityfolk2019-map-VIP_OGILVIE.jpg

Single day Ogilvie Subaru VIP passes are assigned seating. A row and seat number will be issued during purchase. Full festival Ogilvie Subaru VIP passes are valid for the ground-level lounge and do not have assigned seats.

What is the Casino Lac-Leamy VIP Suite?

This area is a VIP platform with elevated views of the festival grounds. Tickets are sold by-day exclusively, with viewing on a first-come, first-served basis. Located to the mid-right side of the Great Lawn, the Casino Lac-Leamy VIP suite is an place to host clients, make new connections, and enjoy the music with friends new and old.

For groups of 20+ individuals, please contact us regarding additional hospitality options.

00_GV_-_Casino_suites.jpg

 

Was this article helpful?
0 out of 0 found this helpful