Support persons and service animals
Support persons for patrons with disabilities can access the festival site without additional cost above the admission price for the patron with a disability (one support person per person with a disability). Please identify your support person when you arrive at the festival gate and we will assist you.
We accept the Access 2 Card as part of our accessibility policy. However, this is not a ticket to the park. It is proof of disability that qualifies a patron for the free attendant pass. The patron with a disability still requires a ticket.
Patrons with disabilities are welcome to bring trained service animals. No pets allowed. Note that the venue is a large-scale outdoor music event and large crowds, loud noises, and other stimulus elements are present.
LeBreton Flats is served by Para-Transpo which has a pick-up/drop-off point located at the corner of Sir John A. Macdonald Parkway and Vimy Place. Please be aware of road closures during peak times and plan accordingly. Underground parking under the Canadian War Museum is available for purchase, although spaces are extremely limited and we strongly recommend alternate forms of transport to the site.
Each stage at the venue is wheelchair-accessible. Due to the ground’s natural terrain and size, we recommend using paved pathways to navigate the site. Cable protectors are in place to ensure mobility devices can move without impediment.
Collapsible lawn chairs are permitted throughout the site and we encourage those who may have difficulty standing and or physical handicap issues to bring them.
There is an elevated platform in the main bowl designated for patrons using wheelchairs with a view of the main stage, in addition to access at VIP Club access at other stages. The patron and one attendant are welcome to enter at no additional cost. Please note that if sections are at capacity there may be a wait. An alternate viewing area is on Vimy Place; this is closed to vehicular traffic and features big screen displays of the main stage that are viewable from a seated position.
Please be aware that shows may feature strobe lights, loud noises, and other visual and physical stimuli. We encourage patrons who may be adversely affected by these elements to look into the artists' live performances (including audio/video) and to plan accordingly.
Accessible portable washrooms are located throughout the site, and indoor washroom facilities are located inside the Canadian War Museum and operational during event hours.
A-Team volunteers will be roaming the site and stationed in the A-Team Tent (near the Info Booth in the main bowl) to offer guidance and light support for accessibility issues as needed. The festival does not provide personal care or golf cart rides.
Inside the Canadian War Museum, there is an air-conditioned lounge for patrons to rest from the outdoor elements. The lounge may occasionally feature music and screens to view the Barney Danson stage when in session. Other quiet areas include the Big Chill outdoor zone, which is open to all.
The Claridge Homes stage in Bluesville is tented and protected from outdoor weather elements.
*NEW FOR 2019*
Service for the Hearing Impaired (Barney Danson Theatre performances)
- Service is available on FM frequencies, broadcasting a continuous signal.
- FM receivers are available for patrons to borrow. Please check in at the ticket desk upon arrival to sign-out a device receiver. Kindly return the receiver at the end of the show to the ticket desk.
The festival is continually exploring accessibility-related initiatives and additional ways to communicate resources. If you have any other questions, please let us know - we're happy to help!