Our passes are pretty durable! That said, please don’t bend, perforate, hole punch, sucker punch, ingest, expel, or otherwise contort your pass. If you think you might lose a card pass, consider picking up a 2019 festival lanyard!
Only the original purchaser can complete replacements. A replacement fee of $20 will apply. We cannot replace passes that were permanently confiscated due to a violation of House Policies. Please enjoy the festival responsibly.
*Please note - WRISTBANDS (U19/U25) can only be replaced onsite at the Will Call tent. Thank you for your understanding.
Ticket outlets can replace general admission, Metropolitain VIP and VIP Club passes.
Replacements at our Will Call tent include all ticket types and wristbands.
Please see Outlet Information for hours and locations across Ottawa. Ensure you bring your order number and photo ID for replacements.